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FREQUENTLY
ASKED QUESTIONS
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CUSTOM
DECALS & GRAPHICS:
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VOLUME
DISCOUNTS & WHOLESALE ACCOUNTS:
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SELECTION
AND SIZING YOUR NEW DECALS:
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RACING
STRIPES QUESTIONS:
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ANSWERS
TO GENERAL QUESTIONS:
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Where can the graphics and decals be installed?
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These
vinyl graphic products can be installed on any
smooth, wax free surface. This includes glass,
plexiglas, painted surfaces, fiberglas, some
plastics, etc. |
Can I install the decals myself? |
Yes,
most of our products, with the exception of
racing stripes are easy enough for a novice
to install! Simply follow the included instruction
sheet and use the complimentary squeegee application
tool! |
Will They harm the painted surfaces of my
car?
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The
vinyl will not harm any of these surfaces. This
is the same material that is used for truck
lettering, & commercial signage. |
Are the decals legal on my vehicle?
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Different
states and countries have vastly different laws
and regulations regarding decal placement. Most
decals and stripes are legal as long as they
do not block the driver's view of the road.
Check with your local laws beofre making a purchase! |
Do you have a hardcopy catalog?
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Because
our product line is constantly changing, we
do not offer a hardcopy retail catalog. Instead,
we encourage our customers to continue checking
our the website for updates and new products. |
Will the decals effect the rear window defroster?
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Since
all the vinyl graphic products are designed
for outdoor installation, window tint will not
be effected by the decals. |
Will the decals effect tint on the window?
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Since
all the vinyl graphic products are designed
for outdoor installation, window tint will not
be effected by the decals. |
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ANSWERS
TO DECAL CONSTRUCTION AND PRICING:
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What are the decals and graphics made of?
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All
our vinyl graphic products are made from high
quality self adhesive vinyl material (the same
type used for OEM Original Equipment Manufacturers)
These materials are first quality and have excellent
workability and removal properties. |
Will the decals last a long time? |
Yes,
your decals should last a long time. The average
life expectancy for our high quality self adhesive
decals is between 5 to 7 years, and 7-9 years
for racing stripes. In fact we have had customers
who's decals have lasted longer than their cars! |
What are the differences in decal quality?
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There
are many different manufacturers of raw vinyl
material used to make the decals. Obviously
the cheaper materials yield less lower quality
products. The cheapest vinyl material (Sparcal
Promo Plus - not used by us, but used by one
of our lower priced competitors) will fade,
shrink and crack within one year of installation. |
Are there cheaper decals?
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Yes,
there are cheaper decals available from some
of our competitors, which are made from lesser
grade materials. With years of experience
in this field we have determined what the
best material are for this application.
As in most industries, there are other companies
with less expensive products, but the difference
is in the quality of the product and the customer
service received. As with the analogy:
If you need a car to
drive to work, you could choose a Yugo, or
a Mercedes Benz. They are both cars, right?
Well the same holds true for decals. You can
get the cheaper one, but will it last a long
and look as good as the higher quality, slightly
higher priced one? You decide. Our pricing
structure has remained constant for the past
6 years.
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How long have you been making decals?
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We
have been in the sign industry for over 12 years,
including a sign shop in New Jersey and a separate
retail location at the local racetrack near
our shop. Our internet site has been selling
quality decal products for over 5 years. We
have seen that good quality and customer service
will bring you back! |
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ANSWERS
TO ORDER AND EMAIL QUESTIONS:
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Why hasn't my email question been answered?
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Possible
reasons for no response from us is if the
email address or other information is either
incorrect or incomplete. BE CAREFUL AND ACCURATE!
Over 95% of all emails sent are answered within
2 business days, however, emails containing
questions which are answered on this page
will not be answered.
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Why hasn't my order arrived?
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All
oders are shipped within 24 hours of order confirmation
(excluding weekends and holidays). Possible
delays include invalid or declined credit card,
waiting for money order to arrive, shipping
delays caused by USPS Priority Mail, Customs
Service (International Only) or other issues.
Lost shipment claims can not be filed with the
USPS until 30 days from time fo shipment. |
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ANSWERS
ON CUSTOM DECALS & GRAPHICS:
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Do you make Custom Decals?
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Yes,
in fact, we specialize in custom decals! We
can create or recreate an existing logo for
you in our self adhesive vinyl material. It
is durable for us on the inside or outside
of the vehicle and is available in many sizes
and over 20 colors!
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How can I have a Custom Decal made?
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Simply
fill out one of the Custom Decal forms located
at the top of every page, choose an approximate
size, color(s), typestyles, and we will email
you an image prior to making it or charging
you! |
Can I have special sizing or colors?
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You
can size teh decal anywhere from 1"x4"
to 22"x85". You can mix-and-match
colors and sizes for each decal to create a
custom decal for your application! |
Do you charge artwork or setup charges?
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NO!!, we have never charged any additional fees
for creating a custom decal or logo. |
Do you accept images to design Custom Decals?
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We
accept most IBM compatible formats including
BMP, PCX, JPG, TIFF, GIF, & EPS format. Files
can be compressed using ZIP extensions. |
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VOLUME
DISCOUNTS & WHOLESALE ACCOUNTS:
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Do you offer volume discounts?
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Yes,
we offer volume discounts based on amount
purchase (over $150.00) frequency of purchases.
We strive to give car clubs, and other organizations
the best price for their decals. Email or
call us for volume pricing information.
BE
CAREFUL! As with pricing for our standard
products, there will always be a lower priced
competitor using lesser grade materials, without
the knowledge and customer service to make
you a satisfied customer!
All orders, including volume and custom orders
ship within 24 hours!
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Do you offer wholesale accounts?
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Yes,
we are eager to find other companies who want
to make more money reselling our products. Depending
upon your volume of sales, the wholesale prices
can range between 25% to 40% off the prices
listed on the internet. We offer same day shipping,
and credit card billing. Most of our dealers
set up display boards at their shops and have
examples of some of the popular decals to show
potential customers. |
How can I become a wholesale dealer?
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To become a wholesale account you need to
fill certain requirements including business
tax information, valid credit card for billing,
an initial order of at least $500.00, and
a yearly guarantee of $1000.00. Email or call
us for additional information!
Becoming a wholesale deale ris less expensive
and much less work than trying to purchase
the machines, software, supplies, and scan
the images to make the products yourself!
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SELECTION
AND SIZING YOUR NEW DECALS:
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What size decal should I get?
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Measuring
for custom decals is simple. Using a tape measure
or yard stick, estimate the total width (left
to right) and height (up and down) for your
desired decal (total size, not size of individual
letters). All of our decals are categorized
by scale (square, rectangular, or windshield)
Remember for windshield decals, most cars will
fit a 4" x 40" decal. |
What color would look good on my car?
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When
choosing a color for a decal which is to be
installed on a car window, keep in mind that
if you are installing on a window, that surface
is naturally dark, so dark colored decals are
not as visible (black, dk blue, dk green). We
suggest lighter colors such as silver, white
yellow or gold colors which might accent the
vehicle's other areas (wheels, interior, etc.) |
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ANSWERS
TO SHIPPING AND PAYMENT QUESTIONS:
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What payment types do you offer?
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We
accept VISA, Mastercard, Discover, Money Orders
and COD orders. COD orders have an additional
cost of $5.00 per order and are sent through
the United States Post Office. Sorry, we do
not accept any personal checks. Business checks
are accepted only from established wholesale
accounts. |
Why don't you offer American Express or personal
checks?
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To keep our overhead costs lower, we have
decide not to accept American Express Cards.
The merchant rate (percentage rate charged
merchants based on total amount of sale) is
over 2% higher than standard Visa, Mastercard,
and Discover cards. Until this is changed,
we have no other choice.
As
for personal checks, when we did take checks,
we averaged receiving 1 bad check out of every
5 sent. With our bank charging $28.00 per
check, and no feasible way of collecting,
we decided against accepting personal checks.
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How long does it take to make and ship my
order?
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Most
orders are manufactured and shipped with 24
hours of order confirmation (except weekends
and hoidays). the only delays in shipping are
caused by invalid or declined credit cards or
out of stock materials. You will recieve email
regarding any delays. |
How and when will my decals arrive?
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All
of our vinyl graphic products are shipped
in sturdy oversized cardboard boxes or oversized
Envelopes. All boxed orders are packed with
styrofoam packing peanuts it insure safe delivery.
The phrases or words which are cut in vinyl
come on a prespaced strip. The decal products
have an adhesive paper tape covering which
protects the them prior & during installation.
All
orders are sent via USPS Prioty mail unless
otherwise specified. Average deilvery time
is between 2-4 days nationwide, and 5 to 14
days internationally.
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How can I finalize my custom order?
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Existing
custom orders with Tracking Numbers can be finalized
using the Online Secure Ordering System (Prior
email contact required) TELEPHONE: All orders
can be finalized by calling the orderline at
732-625-0101 Monday - Friday 10:00am - 5:00pm
EST. FAX: You can fax your order to us at 732-431-3446
(Be sure to include voice line in case of questions). |
Why does my credit card billing address have
to match the shipping address? |
To
protect us and our customers from credit card
fraud, all orders are verifyied with the card
issuing bank for proper address. The shipments
can be made to that adddress only. |
Why did I get an email stating that my address
was not valid? |
When
manually verifying your credit card billing
address, if the address given during the order
does not match, we can not make or ship your
order until we receive the correct address. |
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ANSWERS
TO RACING STRIPES QUESTIONS:
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What do I need to know before ordering Racing
Stripes?
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All
Racing Stripes created by our company are made
from High Performance Vinyl with an outdoor
life expectancy of 7-8 years minimum. The vinyl
material is durable, yet will last on the vehicle
for years to come. The stripes are created in
57" - 60" sections which each fit a section
of the vehicle (hood, roof, trunk). Each set
of racing stripes is made to the customer's
specifications. We do not suggest any particular
size stripe kit for a specific car. We also
reccommend that stripes are not installed on
fresh paint. We suggest waiting up to 45 days
prior to installing decals on new paint. |
How do I measure my car for stripes?
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We
suggest looking at other vehicles on the website
to judge spacing and sizing. A measuring tape
can be held to the vehicle and sizes and scale
can be estimated from that.
The insure proper length stripes, measure
the total length needed. This is accomplished
by measuring the hood, roof, and trunk (allowing
a minumim of 24" extra for bumpers). This
total (between 110" and 190") is the length
needed. Next, using a tape measure, estimate
the width you would prefer for your vehicle
(between one 6" stripe and two 10" stripes)
as outlined on the racing stripes page..
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Can I see stripes on my vehicle before I purchase?
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We do not offer pre purchase racing stripe imaging.
We suggest taking pieces of paper and laying
them on the vehicle to help visualize where
the stripes should be placed. Also check out
the CUSTOMER FEEDBACK section to see other cars
with racing stripes |
How do I install the racing stripes?
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Simply
follow the included set of instructions. Make
sure the surface of the vehicle is clean and
free of waxes or debris.
While
all of our products are easy to install, we
stongly recommend that first time vinyl graphic
installers seek professional help prior and
during installation of racing stripes, especially
the wider kits (double 9" and double
10").
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DECAL
CARE AND MAINTENANCE:
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How do I remove the few air bubbles after
installation?
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Once
you apply your new decal(s), you might find
that you have small air bubbles between the
deca and the vehicle surface. Most smaller bubbles
will disappear within a few weeks, larger bubbles
can be removed by using a pin or sharp razor
blade. Simply put a small slit in the bubble,
then work out the air with your finger or complimentary
squeegee. |
Can I install decals on a freshly painted vehicle? |
We
recommend waiting a minimum of 45 days after
a vehicle is painted prior to installing any
graphics on the painted surfaces. The paint
must cure or it could leave a permanent mark
on the surface if not properly cured. |
Can I wash or wax my car after installing
decals?
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Yes,
if following the dry application instructions,
you can wax over the decals, or wash the vehicle
with soap and water. |
How can I keep my new decals looking good?
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Keeping
the decals looking good is simple. Wash them
with the car, do not use any harsh chemicals
or solvents on them. Wax over the decals when
possible, and if installing a decal on a vehicle
window, be careful when using an ice scraper
in the winter! |
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DECAL
REMOVAL:
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How do I remove the decals?
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Vinyl
graphics and decals can be easily removed. Simply
heat the decal with a heat gun, hairdryer. Then
using your fingernail, lift the edge of the
decal and work across the surface of the decal.
Overheating the decal will result in more difficult
removal, as will not enough heat. Once the vinyl
is removed, use PREPSOL or thinners to remove
any glue residue. |
Will your vinyl material damage glass or painted
surfaces?
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Vinyl
graphics or lettering will not permanently
damage painted surfaces or windows.
The
decal actually protects the finish of the
vehicle's paint or glass surface. If stripes
or decals are left on the vehicle for long
periods of time (more than 5 years outdoor
exposure), the paint on the vehicle will fade
slightly, while the paint under the decal
does not. This will cause a shadow effect
once the decal is removed. Avoid this by maintaining
the paint on your vehicle with wax!
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Trust Stickas.com for your next decal purchase!!
Over 6,000 custom designed vinyl graphic products for your
car, truck, boat, motorcycle, RV, storefront or even mailbox! Custom decals, truck lettering, racing stripes, decals for trucks, decals for cars and more
Design your Custom Decals Right Now!
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